User Help

Please contact Antonio for any questions that aren't answered here.

Reservation and/or Cancellations

How do I make a room reservation?
Can I make reservations by using the reservation calendar?
How can I cancel a reservation?
How Do I change a reservation?
Are there fees for using these facilities?
Is there a reservation contact person that I may call? The  reservations coordinator.

In the event that the administrator has not replied to you message.

What is the seating capacity of each room?

What about Audio Visual Technical Support?

AV technical support is available?

What equipment is available in each room?

How to reserve equipment that is unavailable in a particular room?


How do I Make a reservation?

All reservations must be made online, using the "Submit a Reservation Request" form.  Your reservation should be posted within three working days.
Reservations may be made up to one year in advance.

 


Can I make reservations by using this calendar?

Sorry, the calendar is available as a visual guide to help you determine the availability of all the rooms and centres in the building.  Due to high demand for conference rooms, we require the "Submit a Reservation Request" form be filled out and submitted online. Your reservation should be posted within three working days.
Reservations may be made up to one year in advance.
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How can I cancel a reservation?

A reservation may be cancelled by filling out and submitting the  "Cancel a Reservation Notice"  form  online. Your reservation should be cancelled within one working day.

How can I change a reservation?

A reservation can only be changed provided you have first cancelled your initial reservation by filling out and submitting the  "Cancel a Reservation Notice"  form online, followed by a new reservation.  The new reservation will be made using the "Submit a Reservation Request" .Your change should be completed within one working day.


Are there fees for using these facilities?

There are no charges for MNI staff local meetings. All other users must pay user fees for the facilities and/or for AV services.
Please refer to the user fees list for prices.


Is there a reservation coordinator I may call? 

If you wish to speak to someone regarding your reservation, please call 514) 398-3193 and ask for the reservation administrator on duty or leave a message and the administrator will return your call as soon as possible. 
Please do not call to make reservations, cancellations or changes. Use the online forms to do this.
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In the event that the administrator has not replied to your inquiry message

            We would suggest you call back if you have not received a reply within one working day.  If you are still unsuccessful
            contacting the reservation administrator, please call (514) 398-5767
 


What is the seating capacity of each room?

This information is available on the main booking calendar page. The reservations administrator should not be called for this information.


What equipment is available in each room?

This information is available on the main booking calendar page under  **   View the Facilities ** The reservations administrator nor the AV technical support should not be called for this information.


How to reserve equipment that is unavailable in a particular room?

You may request additional equipment for you event by indicating as such on the Reservation Request Form.


What about Audio Visual Technical Support?

A technician may assist with, or provide technical support for your event provided a has been requested on the Reservation Request Form.


NOTICE! Reserving a facility does not automatically include AV support.
Please provide the AV support details, if any,  on the facility reservation form.

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